£40000 - £43000 per annum, Benefits: Excellent benefits and working environment
Senior IT Support Engineer 📍 London (Office-Based)
🕘 Monday–Friday, 9:30am–6:00pm
A globally established media agency with 1,000 employees across international offices is seeking a macOS focused Senior IT Support Engineer with Jamf, Okta and Google Workspace experience to join its London team. The company is recognised for award-winning campaigns delivered to major global brands.
This is an excellent opportunity for an experienced macOS and Jamf IT support professional who thrives in a creative, fast-paced environment and wants to further develop their expertise within an Apple-centric infrastructure using Jamf.
The Role Working within a small IT team, you will provide high-quality end-user support across the London office and remote global users. The environment is predominantly Mac-based, and the role requires strong macOS expertise along with exposure to modern identity, security, and networking platforms such as Google Workspace and Okta.
This is a fully office-based position to ensure consistent on-site support coverage.
Key Responsibilities
Provide 1st/2nd line technical support to internal users
Configure and deploy hardware for employees and freelancers
Administer user accounts and access permissions
Support Apple devices (macOS, iOS, tvOS)
Manage and maintain Google Workspace environment
Deliver remote support to UK and international teams
Maintain accurate documentation and improve support processes
Assist a sister company based within the same London office
Technical Environment
Apple macOS & hardware
JAMF (100 certified minimum; exposure to 200 level desirable)
Google Workspace (Gmail, Drive, Groups, Calendar)
Okta (or similar identity management tools)
CrowdStrike Falcon
Juniper switching & SonicWall firewalls
Cisco Meraki access points
Adobe Creative Cloud
Video conferencing platforms (Google Meet, Zoom, Microsoft Teams)
Basic Windows support
Required Experience
Minimum 2 years in an IT Support role
Strong macOS troubleshooting (GUI & terminal)
Experience in fast-paced environments (agency/creative sector advantageous)
Helpdesk/ticketing system experience
Excellent communication and customer service skills
Strong organisational and time management abilities
Desirable Skills
Advanced JAMF or macOS MDM knowledge
Shell scripting or automation experience
Understanding of ISO 27001, SOC II, or similar security frameworks
Familiarity with ITIL v4 practices
Personal Attributes
Proactive and solutions-focused
Strong sense of ownership and accountability
Confident communicator with internal stakeholders
Eager to learn and develop technical skills
Benefits
25 days annual leave
Pension scheme
Life assurance
Supportive leadership and collaborative culture
Friendly, social working environment
Trusted to work autonomously without micromanagement
Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
