Anne Rooke

Lead Consultant, macOS, Cross-Platform and Software Engineering

macOS and Jamf IT Support AnalystAre you ready to dive into a dynamic role that combines tech expertise with a positive, can-do attitude? A globally leading creative agency is on the lookout for a macOS and Jamf IT Support Engineer to join their vibrant team in the heart of London! Why join?You'll become part of a small team where you'll have the chance to make a real impact while constantly learning and growing. Plus, you'll be surrounded by like-minded individuals who share your passion for all things tech!Your technical skills should include macOS IT troubleshooting, Apple Mac hardware support, Google Workspace, and video conferencing platforms. JAMF certification and experience with Adobe Creative Suite are highly desirable.What You'll Do as IT Support Engineer<ul><li>Respond promptly and courteously to technical issues, ensuring every user feels supported.</li><li>Set up new user accounts and hardware, following the latest best practices.</li><li>Provide remote support to global offices and users.</li><li>Keep records and information up-to-date, always seeking ways to improve systems.</li></ul>As an ideal IT Support Engineer you'll be…Organised: You thrive in managing your time and tasks efficiently, with a keen eye for detail and accuracy.Communicative: Your excellent communication skills inspire confidence in others, and you're not afraid to ask questions and engage with the team.Accountable: You take ownership of your tasks and proactively seek solutions, showing initiative and a willingness to learn and grow.The ideal macOS and Jamf IT Support Engineer will have at least two years of experience in a fast-paced support role, preferably within the creative sector.Your technical skills should include MacOS troubleshooting, Apple hardware support, Google Workspace, and video conferencing platforms. JAMF knowledge (ideally including certification), experience with Adobe Creative Suite, Okta, ITIL, shell scripting and working within an agency environment previously are highly desirable.Ready to take the next step?If you're passionate about technology, thrive in a collaborative environment, and are eager to take your macOS and Jamf IT Support career to the next level, apply now! Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.

macOS IT Support Analyst

Desktop IT Support Analyst (macOS-focused)Dynamic creative organisation is seeking a Desktop Support Analyst to join their team. The ideal candidate should possess at least one year of experience in an IT Support role, preferably in a creative industry or equivalent qualification.This role provides 1st and 2nd line macOS focused technical support to users, handling walk-in requests, calls, and emails directed to the internal IT department.Responsibilities:<ul><li>Provide company-wide 1st/2nd line IT support</li><li>Log and track using the Helpdesk ticketing system and resolve promptly or escalate as required</li><li>Assist in project work</li><li>Offer desk-side, telephone, and email IT support, troubleshooting problems and being available to assist - proactive and helpful</li><li>Assist with laptops, AV systems, and meeting rooms</li><li>Set up new starters and do onboarding</li><li>Configure and deploy devices and phones</li><li>Microsoft Office 365, Dropbox, Google Suite, Adobe Creative Suite, Jamf and conferencing systems</li><li>Conduct IT inductions, participate in staff training sessions, and create user guides.</li><li>Assist with the installation of new hardware and software</li><li>Provide support for printers and scanners, liaising with suppliers for repairs and maintenance.</li><li>Office moves when happening</li><li>Monitor meeting rooms and printers and report any technical issues to the supplier.</li><li>Coordinate computer repairs, and manage deliveries and collections.</li><li>Cycle laptops and assets in line with new staff.</li><li>Implement changes and requests from the Head of IT or System Administrator</li><li>Administer user accounts and licenses.</li><li>Perform off-boarding processes for leavers and work with HR to collect devices back from leavers.</li><li>Assist with admin and maintenance activities.</li><li>Perform general IT support tasks.</li><li>Undertake and implement basic security.</li><li>Process administrative tasks for the team.</li><li>Appetite to grow and learn.</li><li>Ability to operate calmly under pressure.</li><li>Ability to operate as an individual</li><li>Can-do attitude</li></ul>Ideally you have:<ul><li>Minimum of 1 year of IT Support experience, preferably in a creative agency or equivalent qualification</li><li>Proficiency in Mac OS, Windows 10, Microsoft Office applications (versions 2016 and above), experience with administration of Exchange Online and Office 365 apps highly desirable</li><li>Familiarity with remote support tools such as TeamViewer, Splashtop, Apple Remote Desktop, and Microsoft Remote Desktop</li><li>Experience supporting Microsoft Teams, Zoom, Webex, Google Meet</li><li>Knowledge of Dropbox Enterprise, OneDrive, and Google Drive</li><li>Recent technical working knowledge of some or all of the following: Mac OS, Windows 10, Windows Server 2012/2016, Microsoft Office 2016, Crowdstrike or similar AV products, Active Directory User and Computer administration, basic network troubleshooting, WiFi, iPhone/iPad/Android, Citrix/Remote Desktop, VOIP telephone systems administration</li><li>Experience with MDM systems and mobile device deployment, such as Microsoft InTune and Jamf</li></ul>Extensive benefits packageEligo Recruitment is acting as an Employment Agency in relation to this vacancy.

Are you ready to take your IT expertise to the next level? A London-based Company is seeking an experienced IT Consultant/ Engineer/ IT Manager to become one of the team.They are a thriving and growing business specialising in IT Management, Device and Identity Management, Cyber Security, Networks, Cloud platforms, and Connectivity. Relationships and technical excellence are the name of the game with these guys. The Perks<ul><li>Salary: £45,000 - £55,000 (depending on experience).</li><li>Pension plan.</li><li>Private health care.</li><li>Staff discounts.</li><li>Apple equipment provided. </li></ul>This hybrid role involves remote work and working in London - a good mix. Your day-to-day as an IT Consultant:In this role, you'll work alongside fellow tech experts in a supportive environment. Your responsibilities will encompass:Consultancy Services: Conduct IT audits, risk assessments, and ensure compliance (ISO27001, SOC2, Cyber Essentials+), and formulate IT policies.IT Security: Manage malware, AV, password security, MFA, SSO, vulnerability scanning, penetration testing, and encryption.Device Management: Handle Mobile Device Management (MDM) using Kandji, Apple Device Enrolment Program (DEP), and asset management.Business Continuity: Design fault-tolerant systems, ensure data protection, and create/manage business continuity plans.Technical Support: Provide end-user support, training, and documentation.Connectivity: Manage firewalls, routers, switches, wireless access points, DNS, telephony, broadband, and video conferencing.Servers &amp; Storage: Handle NAS, DAS, VMWare, Windows Server, and Active Directory.Cloud: Administer Microsoft 365, Google Workspace, Egnyte, and JumpCloud. Your Responsibilities as an IT Consultant:<ul><li>Act as the IT Manager </li><li>Provide technical support to end-users.</li><li>Proactively develop customer systems.</li><li>Maintain regular meetings with key contacts.</li><li>Take ownership of customer systems, ensuring alignment with standards and data protection.</li><li>Install and implement new systems.</li><li>Manage user onboarding/offboarding and licenses.</li><li>Conduct IT audits and update documentation.</li></ul>To excel in this IT Consultant role, you need:<ul><li>Strong communication skills, written and verbal.</li><li>A helpful, supportive, and empathetic approach.</li><li>A desire to expand your technical knowledge.</li><li>Professionalism, attention to detail, and the ability to work under pressure.</li><li>Integrity, honesty, and discretion. </li></ul>Essential Technical Skills:<ul><li>Circa 6 years of experience supporting and managing macOS devices.</li><li>Circa 4 years of experience supporting and managing MDM &amp; IAM in an Apple environment.</li><li>Working knowledge of DNS, ABM, DEP, Windows, Windows Server, Active Directory, network appliances, Google Workspace, and Microsoft 365.</li><li>Excellent analytical and problem-solving skills.</li><li>Bash scripting experience.</li><li>Experience building and managing networks.</li></ul> Ready to join a team that values technical excellence and exceptional service? Apply today and let's elevate your IT career together!

macOS IT Consultant 

macOS and Windows IT Support AnalystThis a fantastic opportunity for a 1st line Support Technician with macOS and Windows IT support skills to join a growing team. You will be working with an experienced team of technicians who can help and support you through your career where there is the opportunity for training and expansion and professional certifications including Jamf. This is a challenging and fast-paced role where you will learn and grow with plenty of scope for career progression too.Main Purpose of the Role:We are looking for a macOS and ideally some Windows too IT Support Analyst to take calls from existing customers with a view to carrying out first-line and maybe some second-line support. You will assist with in-house installs, adding new equipment to inventories and escalating calls where applicable. This is a busy and varied role with a multitude of clients and technology to deal with.Your Key Responsibilities:<ul><li>Being the first point of contact for all customers</li><li>Logging all calls and resolving any issues that may arise. Managing these calls through to conclusion and closure.</li><li>Responding and chasing up on the help desk providing levels of support.</li><li>Dealing with automated and proactive alerts.</li></ul>The key responsibilities and accountabilities highlighted in this job are indicative and may vary over time. Job holders are expected to undertake other duties and responsibilities relevant to the nature, level, and scope of this role.Person Specification:Essential Experience:<ul><li>macOS and PC support experience to a decent level. Troubleshooting and installing software / OS</li><li>Network and Server knowledge.</li></ul>Desirable Experience with:<ul><li>macOS</li><li>Windows</li><li>JAMF or Management systems </li><li>Office 365 or Azure</li></ul>Your Skills/Capabilities/Personal Attributes:<ul><li>Excellent telephone manner is required</li><li>Be able to display a good aptitude to problem solving</li><li>Be willing to use your own initiative and motivation to learn about new technologies and products that may be relevant to the marketplace and customer</li><li>To be supportive towards colleagues and assist needed</li><li>Ability to work as part of a team and to use their own initiative</li></ul>Are you a macOS-focused IT Technical professional but this role doesn't quite fit? Anne Rooke is a leading Mac IT Technical Recruiter specialising in macOS and Cross-platform Mac/PC IT support roles. Roles at Eligo Recruitment include 1st, 2nd, and 3rd line Mac (was Mac OSX) and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers. Looking for skills in macOS, Jamf, G Suite, Salesforce, VOIP, Bash scripting. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you a perfect macOS (Mac OSX) IT role. Anne Rooke - macOS IT Recruiter - Specialist Mac IT Recruitment

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Anne Rooke

Lead Consultant, macOS, Cross-Platform and Software Engineering

Anne Rooke jobs.

macOS IT Support Analyst

macOS IT Support Analyst

macOS IT Consultant

MacOS and Windows IT Support Analyst