1st Line Technical Support - Luton

1ST LINE TECHNICAL SUPPORT – IT & ELECTRONICS

Location: Luton (Office-based, Monday to Friday, 08:30 – 17:00)
Salary: £30k to £35k + Monthly Performance Bonus

Ideal for candidates with an IT or Electronics background!!!

Why Join this amazing company:

• Competitive Salary (£30k - £35k) plus Monthly Bonus
• Annual Leave Allowance & Progressive Holiday Entitlement
• Christmas Shutdown & Hybrid Working after 1 Year
• Cutting-edge Training & Development Opportunities
• A Modern & Innovative Workplace
• Yearly Events Calendar – Charity Days, Health & Well-being Days
• Life Assurance, Employee Assistance Programme & Well-being Portal
• Company Social Events & Team Treats (Fresh Fruit, Surprise Treat Days)
• Bonus Schemes & Career Progression

About the Role:

Are you from an IT or Electronics background? Do you enjoy problem-solving, troubleshooting, and working with technology? This is the perfect opportunity for you.

We are looking for a 1st Line Technical Support professional to be part of our my client's HQ team in Luton. You will be the first point of contact for customers, providing remote technical support on our cutting-edge electronic security systems, including Door Entry, CCTV, Access Control, and Intruder Alarms.

Full training will be provided, but a foundation in IT or Electronics is essential.

Your Responsibilities:

• Provide technical support to engineers, installers, and customers via phone, email, and remote assistance
• Diagnose and troubleshoot electronic security system issues (hardware and software)
• Log and manage support tickets in the internal helpdesk system
• Escalate complex issues to the 2nd Line Technical Support team when necessary
• Assist with system configurations, software updates, and firmware installations
• Stay up to date with latest technology releases and product developments
• Deliver exceptional customer service and problem resolution

What We Are Looking For:

• Experience in technical support, IT helpdesk, or electronics troubleshooting
• Background in IT, Electronics, or a related technical field
• Excellent problem-solving skills with a methodical approach
• Strong communication skills, both written and verbal
• Ability to work independently and as part of a team
• Computer literate, comfortable using helpdesk systems, emails, and remote support tools
• Enthusiastic, eager to learn, and develop technical expertise

The Location and Package:

• Luton-based, office role
• Monday to Friday, 08:30 – 17:00
• Salary: £30K to £35k plus additional monthly bonus
• Clear career progression in a growing industry

If you are an IT or Electronics enthusiast looking for a dynamic, technical support role with career growth opportunities, apply now.

To discuss further, call 0208 971 1893 or email jaimied@eligo.co.uk.

Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.