The Rising Demand for IT Infrastructure Talent
There continues to be a huge demand in London for professionals who design and maintain robust IT infrastructure. This means that employers across fintech, healthcare, and digital agencies are increasing pay packages to not only attract new talent but also retain their top talent in service delivery, systems engineering, and cloud operations.
According to national data from ITJobsWatch and DevITJobs UK, combined with Eligo’s latest market insight, infrastructure roles across London have seen pay increases of 5–10% year-on-year, driven by candidate shortages and sustained transformation projects.
Cloud migration strategies, hybrid working models, and cybersecurity requirements have all amplified the need for reliable in‑house and remote infrastructure expertise.
Among the most in‑demand positions in London’s tech landscape are:
- 1st and 2nd Line Support Engineers – foundations of service delivery and troubleshooting.
- IT Systems Administrators – maintaining server infrastructure, virtualisation, and automation.
- Cloud Infrastructure Engineers – architects of scalable and secure hybrid and cloud environments.
- IT Managers and Heads of IT – leadership roles overseeing the end‑to‑end technology stack.
Key IT Infrastructure and Support Job Titles in London 2025
The London market demands a wide range of IT infrastructure and support roles, including but not limited to:
IT Support Engineer and Desktop Support Specialist — frontline troubleshooting and user support.
1st and 2nd Line Support Analysts — delivering complex problem resolution and technical assistance.
IT Helpdesk Support — coordinating service desk operations and multi-channel communication.
IT Systems Administrator — managing server environments, virtualisation technologies, and network configurations.
Cloud Infrastructure Engineer and DevOps Engineer — designing scalable cloud platforms on Azure, AWS, and hybrid environments.
Network Architect and Infrastructure Manager — responsible for secure, high-availability network and infrastructure design.
IT Manager and Head of IT — leadership roles overseeing entire infrastructure teams, strategic planning, and IT service delivery.
These roles require expertise in technologies such as Ansible, Kubernetes, VMware, PowerShell, Terraform, Active Directory, and cloud platforms, with increasing emphasis on automation, cloud-native architectures, and security.
Apply to our latest Infrastructure and IT Support Jobs here
Why IT Support Salaries in London are Climbing
The second half of 2025 (2H 2025) saw a 7% increase in employer demand for cloud-native and in-house IT infrastructure roles compared to the previous year. London‑based companies are prioritising platforms built on hybrid clouds, Azure and AWS expertise, and robust cybersecurity frameworks — all factors driving wage growth.
Employers Takeaway: Benchmark Now, Plan Ahead
Employers planning 2026 budgets must stay competitive on pay and benefits or risk losing talent to flexible or fully remote organisations. For professionals, keeping an eye on current London salary bands is vital for negotiations and career growth in roles like IT Service Desk Engineer, Cloud Infrastructure Engineer, IT Systems Administrator, Infrastructure Manager, and Head of IT.
Download the 2025 London IT Infrastructure & Support Salary Guide
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