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2nd line Mac Support Engineer

  • JOB CODE: J16950
  • JOB TYPE: Permanent
  • SALARY/RATE: £28,000 - £33,000 per annum
  • LOCATION: London

Are you keen to join a fantastic working environment with a good vibe and contemporary offices based in Central London and become a part of my client's success story?

Apply today for our 2nd line Mac Support Engineer position and have the chance to work on an extensive portfolio of creative clients that my client has been growing for the past 14 years.

My client is looking for an experienced 2nd line Mac Support Engineer and Windows technical support engineer with exemplary customer service skills and a passion from problem solving and thinking on your feet.

They provide a consistent and efficient helpdesk and consultant support while building lasting relationships with their clients, and they are looking for an exceptional 2nd line Mac Support Engineer with a background in troubleshooting Apple Mac issues, with knowledge in OS X, iOS devices, Windows, Microsoft Office, Adobe Creative Cloud, Windows Server, networking, storage, backup, email hosting etc.

Essential skills for this 2nd line Mac Support Engineer role are:

  • Troubleshooting
  • macOS experience
  • Windows & Windows Server experience
  • Third-party software, including Microsoft Office and Adobe Creative Cloud
  • Routers, switches and wireless access point
  • Networking (DHCP, DNS, IP addresses, subnet masks, etc.)
  • RAID storage
  • Backup software (e.g. CrashPlan, Carbon Copy Cloner, Veeam)
  • Online email hosting (Office 365, G Suite)
  • Domain name registration and management

Desirable skills:

  • macOS Server
  • Jamf Pro
  • QNAP
  • Synology
  • Meraki
  • CAD software such a VectorWorks, AutoCAD and SketchUp Pro
  • VoIP
  • Web hosting

If you consider yourself an effective team worker, who works well on his own initiative, is an analytical thinker and has a great eye for details and a desire to progress in their career, then don't think twice and apply for our 2nd line Mac Support Engineer role.

Are you a Mac OSX focused IT Technical professional but this specific Windows role doesn't quite fit? Eligo are also a leading Mac IT Technical recruitment consultancy specialising in Mac OSX and Cross-platform Mac/PC IT support roles. Roles include 1st, 2nd and 3rd line Mac OSX and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers, Filemaker Developers. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you your perfect Mac OSX IT role. Anne Rooke- Specialist Mac Recruitment Specialist

Call 0330 052 5524 or Email appleMac@eligo.co.uk

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