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3rd Line Infrastructure Engineer

  • JOB CODE: VPN763
  • JOB TYPE: Permanent
  • SALARY/RATE: £45,000 - £50,000 per annum
  • LOCATION: South East
  • BENEFITS: Healthcare

The role of Infrastructure Services Expert is to provide 3rd and some 2nd line support for all customer services (internal and external) in infrastructure service support operations including some level of server hardware, server operating systems, application design, installation and troubleshooting in accordance with Company procedures as per ISO/QMS standards for Incident, Problem, Change, Release and Configuration Management to defined customer service levels.

  • To ensure quality and timely delivery of all support services
  • To provide delivery on pre-sales (solutions), engineering and projects
  • To attend pre-sales meetings to assist in developing solutions
  • To fill the gap between Specialist and Consultants when required
  • Ensure all work is documented correctly
  • Comply with ISO Procedures

  • Deliver 3rd and some 2nd line support activities and duties
  • Input to project co-ordinators and managers to help produce proposals for work undertaken on behalf of the customer to be delivered by the team
  • Deliver quality pre sales solutions and projects
  • Attend meetings as required based on work being undertaken
  • Escalate quality matters to team leader
  • Assist fellow team members in identifying solutions to problems
  • Be flexible and be able to work out of hours when necessary
  • Is able to analyse, diagnose, troubleshoot problems, within set SLA`s
  • Able to work methodically and logically.
  • Is able to communicate effectively, both orally and in writing.
  • Ability to learn quickly and to follow processes
  • Identifying and responding to calls in a professional manner.

Technical skills

  • Operating Systems - Microsoft 2003/2008/2012 Server, Linux (Linux+ Certification or equivalent experience may be accepted)
  • Virtualisation - VMware 6.x, Hyper-V
  • Citrix -XenApp 6.x, 7.x XenDesktop 6.x, Netscaler 10.x, 11.x
  • MS Exchange 2010, 2013, O365 Hybrid environment email systems
  • MS SQL 2008, 2012
  • Experience with Apache, Tomcat, Nginx, IIS
  • Backups solutions using Veritas and Symantec products: BackupExec and NetBackup, Veeam, Ahsay, Acronis.
  • Symantec, McAfee, Trend and Sophos anti-virus systems
  • Network and server performance configuration and monitoring using products such as Nagios, Nable, MS SCOM and MS SCCM.
  • Systems reporting and analysis, providing server optimization and best practices guides.
  • In-depth knowledge of HP, IBM and Dell from entry-level to enterprise-level servers and SAN storage
  • Switching and Routing - CISCO 2960, 3750, 2821, 2851, 6504e, HP ProCurve, 3COM, Netgear
  • Experience with CISCO ASA, Checkpoint, SonicWall E-Class, Juniper
  • Web Filtering - WebSense, CISCO Ironport
  • Experience with Standardized Service Management Methodologies such as ITIL

Training and Qualifications

  • Microsoft Certified Solutions Expert (MCSE) on Microsoft Windows 2008 (but preferably 2012)
  • Microsoft Certified Systems Administrator: Messaging (MCSA) on MS Windows 2003
  • Linux+ Certification
  • IBM Certified Solution Architect - Cloud Computing Infrastructure or similar
  • Citrix Certified Administrator (CCA)
  • VMware Certified Professional VCP 5 (or better 6)
  • Citrix XenDesktop 7 Solutions

Call 0208 944 4180 or Email kelvinu@eligo.co.uk

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