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Mac/PC Senior Support Analyst

  • JOB CODE: J14969
  • JOB TYPE: Permanent
  • SALARY/RATE: £34,000 - £36,000 per annum
  • LOCATION: London
  • BENEFITS: Great holiday and benefits!

Mac/PC Senior Support Analyst - Dynamic creative environment

  • You will be providing Mac/PC IT support in a great London office, providing desktop support to users via phone, email, ticketing system and face-to-face.
  • Proactively supporting end user devices and apps such as Windows and macOS systems, Mobile devices, Video conferencing equipment, Microsoft Office.
  • You will be responsible for Windows and Mac system deployments.
  • You will be managing desk setups and moves.
  • You will deal with user access management, Active Directory and Exchange administration.

You MUST be very experienced and proficient in macOS


  • You will have well honed and senior macOS and Windows PC IT support skills and experience within a fast moving creative environment.
  • You have well-founded knowledge of MS products (MS Office, Windows, user management in AD) and good knowledge of desktop hardware and a solid understanding of Active Directory and Exchange administration.
  • You have worked before with Skype for Business, video conferencing solutions and SCCM.
  • You are very good at providing IT support to busy senior managers and VIPs

Useful Additional Skills:

  • DHCP / DNS / Group Policy troubleshooting.
  • MDM experience.
  • System deployment experience - DeployStudio on the Mac platform is key
  • Some experience working with LANs and networking concepts.
  • Any Microsoft or Apple certification is advantageous.

And for you?

Generous salary and package of Benefits:

In addition to a competitive basic salary (£35K) the role offers:

  • Annual performance related bonus of 10%
  • Personal pension whereby the company contributes up to 10% of basic salary
  • Private medical insurance following successful completion of probation period
  • 28 days' annual leave plus public holidays
  • Interest free annual travel season ticket loan upon following successful completion of probation period
  • Life Assurance (4x basic salary) from day one
  • £ 40 monthly contributions to Gym Membership
  • Childcare vouchers from joining
  • Annual staff events
  • Casual dress code and sociable environment
  • New and quirky offices - free games and food!
  • Drinks from 4pm on a Friday
  • Good encouragement with career development

Are you a Mac OSX focused IT Technical professional but this role doesn't quite fit? Eligo are a leading Mac IT Technical recruitment consultancy specialising in Mac OSX and Cross-platform Mac/PC IT support roles. Roles include 1st, 2nd and 3rd line Mac OSX and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers, Filemaker Developers. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you your perfect Mac OSX IT role. Anne Rooke- Specialist Mac Recruitment Specialist

Call 0208 944 4186 or Email Anne@eligo.co.uk

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