The role of Infrastructure Services Expert is to provide 3rd and some 2nd line support for all customer services (internal and external) in infrastructure service support operations including some level of server hardware, server operating systems, application design, installation and troubleshooting in accordance with Company procedures as per ISO/QMS standards for Incident, Problem, Change, Release and Configuration Management to defined customer service levels.
To ensure quality and timely delivery of all support services
To provide delivery on pre-sales (solutions), engineering and projects
To attend pre-sales meetings to assist in developing solutions
To fill the gap between Specialist and Consultants when required
Ensure all work is documented correctly
Comply with ISO Procedures
Deliver 3rd and some 2nd line support activities and duties
Input to project co-ordinators and managers to help produce proposals for work undertaken on behalf of the customer to be delivered by the team
Deliver quality pre sales solutions and projects
Attend meetings as required based on work being undertaken
Escalate quality matters to team leader
Assist fellow team members in identifying solutions to problems
Be flexible and be able to work out of hours when necessary
Is able to analyse, diagnose, troubleshoot problems, within set SLA`s
Able to work methodically and logically.
Is able to communicate effectively, both orally and in writing.
Ability to learn quickly and to follow processes
Identifying and responding to calls in a professional manner.
Operating Systems - Microsoft 2003/2008/2012 Server, Linux (Linux+ Certification or equivalent experience may be accepted)
Calling all Python / Django Developers! Looking to up your Python game? Improve your skill set? Increase your knowledge with Django but also gain addition languages to your ever-evolving tech stack? You will be working for an award-winning Digital Agency with a client base of small businesses to the Tier 1, FTSE 100 companies. Blaze your own...
Sitecore Developer - Central London - Contract - £450-£550 per day - Digital Agency Sitecore Developer is required for an upcoming project that my client has won. This Sitecore project is currently in design stage and the development will be kicking off within the next 2-3 weeks. This Digital Agency needs a coder, a Sitecore...
South East /
£25,000 - £35,000 per annum / Benefits: Training,pension &more
You're a support engineer. You love to work in a highly technical environment, getting to grips with servers and desktop alike, virtualisation to networking. Your knowledge of Linux, shell scripting and automation leave nothing to be desired, except having you on the team. Want to work a company that will put your personal development first?...
"Eligo consultants really understand the technology space and are exceptionally attentive to client requirements, constantly refining their approach according to feedback. A standout service." Colin Strickland, Lost My Name